Shipping policy
Shipping Policy
Thank you for shopping with ANOENA.
1. Order Processing
All orders are processed and shipped within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation via email or WhatsApp with tracking details.
2. Shipping Time
Estimated delivery time is 14 to 16 business days, depending on your location and the courier service.
Please note that delivery timelines are estimates only and may vary due to factors such as:
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Courier partner delays
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Weather conditions
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Customs clearance procedures
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Public holidays
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Remote or difficult-to-access locations
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Unforeseen logistical issues
ANOENA is not responsible for delays caused by courier partners or circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or WhatsApp based on the contact information provided at checkout.
Customers can use the tracking details to monitor the status of their delivery.
5. Incorrect Address
Please ensure that all shipping details provided at checkout are accurate and complete.
ANOENA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
6. Damaged, Missing, or Lost Packages
If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery.
Important:
A clear opening/unboxing video is mandatory for all claims related to:
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Damaged items
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Wrong products received
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Missing items
Claims without a valid unboxing video may not be accepted.
7. Contact Us
For any shipping-related queries or support, please contact us:
Email: anoenthebrand@gmail.com
WhatsApp: +91 8921373591