Privacy policy

Privacy Policy

This Privacy Policy describes how ANOENA (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or use our website, make a purchase, or otherwise interact with us through our services.

Our store is powered by Shopify, which helps us operate our online store and provide our products and services to you.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

a) Contact Information

Name
Billing address
Shipping address
Phone number
Email address

b) Payment Information

Payment details such as credit/debit card information
Payment confirmation and billing details
(Please note that payment information may be processed securely by our payment service providers and Shopify.)

c) Account Information

Username and password
Account preferences and settings

d) Order and Transaction Information

Products viewed, added to cart, wishlisted, or purchased
Order history
Returns and exchange requests

e) Communication Information

Messages, emails, WhatsApp chats, and other communications you send to us for customer support or inquiries

f) Device and Usage Information

IP address
Browser type
Device type and operating system
Website browsing activity, clicks, pages viewed, and interactions with our Services

2. How We Collect Your Information

We may collect personal information in the following ways:

Directly from you when you place an order, create an account, subscribe to updates, or contact us
Automatically through cookies, pixels, log files, and similar tracking technologies when you browse our website
From third-party service providers and partners who assist us in operating our store, processing payments, delivering orders, and improving our services

3. How We Use Your Information

We use your personal information for the following purposes:

a) To Provide and Improve Our Services

Process and fulfill your orders
Arrange shipping and delivery
Manage exchanges and customer support
Improve our website, products, and overall shopping experience
Personalize product suggestions and recommendations

b) Marketing and Promotional Communications

Send updates, offers, and promotional messages by email, SMS, or WhatsApp, where permitted
Show relevant advertisements and promotions

c) Security and Fraud Prevention

Verify transactions and user activity
Detect, investigate, and prevent fraud, misuse, or unauthorized access

d) Customer Support

Respond to your questions, requests, and complaints
Provide assistance related to orders, products, or services

e) Legal and Compliance Purposes

Comply with applicable laws, regulations, legal processes, and governmental requests
Enforce our policies, terms, and rights

4. Sharing of Personal Information

We may share your personal information with trusted third parties only as necessary to operate our business and provide our Services, including:

Shopify and related platform service providers
Payment gateways and payment processors
Shipping and logistics partners
Marketing, analytics, and advertising partners
Professional advisors, legal authorities, or government agencies where required by law or to protect our rights

We do not sell your personal information.

5. Shopify and Third-Party Services

Our store is hosted on Shopify, which may process your information to support store functionality, secure checkout, payment processing, analytics, and other ecommerce features.

You can learn more about how Shopify handles personal information by reviewing Shopify’s own privacy resources.

Please note that third-party providers such as payment gateways, shipping partners, analytics providers, and marketing platforms may have their own privacy policies regarding the information we share with them for business purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality
Improve website performance and user experience
Remember your preferences and shopping activity
Analyze website traffic and visitor behavior
Deliver relevant advertisements and marketing campaigns

You can manage or disable cookies through your browser settings. However, doing so may affect certain features of our website.

7. Children’s Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take reasonable steps to delete it.

8. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for marketing communications
Request a copy of your data or data portability, where applicable

To exercise any of these rights, please contact us using the contact details below.

10. International Data Transfers

Your personal information may be stored, processed, or transferred outside your country of residence, including through Shopify’s global infrastructure and third-party service providers located in different jurisdictions.

By using our Services, you acknowledge that your information may be transferred to and processed in countries that may have different data protection laws than your own.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.